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Negotiation, Public speaking
Writing, Speaking.Grammar, Vocabulary
Stress and intonation
Cover letter, interview
Reading & Writing skills
What if you are a person who:
- speaks and pauses frequently while searching words,
- hesitates and repeats often
- translates from your mother tongue (kinyarwanda) to English (i.e. inama yatinze –the meeting is late)
- says “th” in both, thirteen as “s” (like some people say bos or sateen). How do you say: sales, oil, church…?
- always replied by “well received” or “noted” in all your emails
- is wordy like in “I came to realize that” instead of “I realized that” or “regardless the fact that” instead of “although”, or “last but not least” instead of “last”
- uses probably vague language like in – we have planned about twenty seats. Is this 19, 18 or 17? What if 20 people show up? Or, you say, “I was happy at the meeting to see you.”
- shifts tenses and times. For example, last week I went to the field and I have a meeting with…
- doesn’t know the proper use of comma (,). Example: Let’s eat my daughter! How does that sound to you? The correct sentence is: let’s eat, my daughter!
- feels uncomfortable when you have a meeting, presentation, or a speech to give?
Effects of poor communication are:
- High level of stress
- Distrust and frustration
- Halt work process
- Self- esteem loss
- Job loss
- Interviews failure
- Customers’ loss
- Businesses closure
- Academic failure
Effective communication skills:
- boost your confidence
- reduce stress and conflict
- get you promoted
- hired for better job
- increase your trust
- bring more customers
- maintain loyal customers
- Succeed in class
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